Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Oct 17, 2019 Update your printer and Wi-Fi router with the latest firmware from the manufacturer. 2; Update the software for your Mac or iOS device. If you're using a Mac and you still can't print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support. On the bright side, Bleeping Computer reported on 9 January that drivers pending approval will no longer be released concurrently with Windows 10 updates. As misbehaving drivers are thought to be the cause behind many faulty Windows 10 updates, this will hopefully decreased the number of update problems in 2020.
Summary
Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.
Deployment options for the 64-bit updateAutoUpdate (MAU)
Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.
For information about how to use the MAU, see Check for Office for Mac updates automatically.
Manual updatesMicrosoft Word Not Working On Mac After Update 10.15 7
The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:
Download the Microsoft Office 2016 for Mac August update package now.
Virus-scan claim
Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
Volume License Service Center
Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.
More Information64-bit only
The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.
Effect on third-party applications and add-ins
The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:
Tools for inspecting product architecture
To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.
You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.
Microsoft Word Not Working On Mac After Update 10.15 0
The file command returns one of three values.
Options for reverting to 32-bit installations
There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.
The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.
Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.
If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:
The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.
You might experience issues such as these when you try to print from your Mac or print from your iOS device:
For help with an error light or other error condition on the printer itself, check the printer's documentation or contact its manufacturer.
If your printer is AirPrint-enabledMicrosoft Word Not Working On Mac After Update 10.15 5
If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1
If you still can't print, try any of these solutions:
If you're using a Mac and you still can't print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.
Microsoft Word Not Working On Mac After Update 10.15 1If your printer isn't AirPrint-enabledMicrosoft Word Not Working On Mac After Update 10.15 Free
If you're printing from your Mac to a printer that isn't AirPrint-enabled:
If your printer doesn't appear in the list of devices in Printers & Scanners preferences, click at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find and add a printer, such as by IP address:
If you still can't print, and your printer is connected via Wi-Fi:
Reset the printing system
If the issue continues, reset the printing system on your Mac. This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.
Remove printer drivers
If the issue continues on your Mac after resetting the printing system, take these final steps to remove any currently installed printer drivers. These steps don't apply to AirPrint printers.
If the issue continues, contact the printer manufacturer for support.
1. In corporate environments, DNS records can be configured to allow AirPrint-enabled printers to appear across other networks instead of just the network used by the device you're printing from. You can also use configuration profiles in iOS to set up AirPrint printers.
2. Firmware updates—such as for AirPort base stations—update the software on the printer or router, not the software on your Mac or iOS device. If the latest firmware from the manufacturer is several years old, the manufacturer might have stopped supporting or updating your device. If so, you might need a more up-to-date printer or router.
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